Terms of Service — Zenith

These Terms of Service ("Terms", "Agreement") govern the relationship between Zenith ("Company", "we", "us", "our") as the owner of intellectual property rights and provider of the Zenith service, and the Subscriber and Users ("you", "your").

By accessing or using the Zenith service ("Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SERVICE.

The exclusive owner and provider of the Zenith service, holder of intellectual property rights and source code, and operator of the website www.zenith-books.com is Current d.o.o., Likozarjava 3, 1000 Ljubljana, Slovenia ("Zenith" or "Company").

1. Definitions

In these Terms, unless expressly stated otherwise, the following definitions apply:

• "Account" means the user account created by a Subscriber or User to access and use the Service.
• "Billing Period" means the time period during which services are invoiced, typically a calendar month from the first to the last day.
• "Business Unit" means an additional functional unit or module within the Service charged separately from the basic usage package.
• "Confidential Information" means any non-public information disclosed by either party that is designated as confidential or should reasonably be understood to be confidential.
• "Customer Data" means all data, information, documents, and materials uploaded, submitted, or transmitted by you through the Service.
• "Data Processor" means any entity that processes personal data on behalf of and under the instructions of the data controller.
• "End User" means any individual who accesses and uses the Service through a Subscriber's Account.
• "Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, know-how, and other proprietary rights worldwide, whether registered or unregistered.
• "Page Package" means a predetermined number of document pages that may be processed within a subscription during a Billing Period.
• "Partner" means an authorized reseller or distributor of the Service who has entered into a Partner Agreement with the Company.
• "Personal Data" means any information relating to an identified or identifiable natural person as defined under applicable data protection laws.
• "Processed Document" means any document uploaded to and processed by the Service.
• "Service" or "Zenith" means the Company's cloud-based expense management automation platform, including AI-powered OCR, document processing, categorization, bank statement matching, accounting integrations, APIs, and related features.
• "Sub-processor" means any third party engaged by the Company to process Personal Data on behalf of the Subscriber.
• "Subscriber" means the individual or entity that has entered into a subscription agreement with the Company and is responsible for payment.
• "Subscription" means the recurring agreement under which the Subscriber pays for access to the Service.
• "Updates" means all modifications, improvements, bug fixes, patches, and enhancements to the Service.
• "User" means any individual authorized by a Subscriber to access and use the Service.

2. Description of Service

2.1 Overview

Zenith is a cloud-based software solution for automated expense management and document processing. The Service uses machine learning, artificial intelligence, and advanced algorithms to extract, classify, and categorize data from financial documents including invoices, receipts, and bank statements.

The Service includes built-in learning capabilities that enable continuous improvement in accuracy for recurring document types. Processing times typically range from seconds to minutes depending on file size, page count, and complexity.

Important: Zenith does not guarantee 100% accuracy. Recognition accuracy improves over time with use but depends significantly on input document quality.

2.2 Key Features

• AI-Powered OCR (Optical Character Recognition)
• Automatic invoice categorization and classification
• Bank statement matching and reconciliation
• Integration with accounting software (Vasco, Eračuni, Minimax and others)
• Expense tracking and management dashboard
• Automated workflow management
• Reporting and analytics
• API access for enterprise integrations

2.3 Supported File Formats

The Service accepts the following file formats: PDF, JPG, JPEG, PNG, and TIFF.

2.4 Technical Requirements and Limitations

To ensure optimal processing, the following requirements and limitations apply:

• Recommended resolution: 200 DPI
• Maximum resolution: 600 DPI (4960x7016 pixels for A4)
• Maximum file size: 50 MB
• Maximum pages per file: 100
• Document orientation: Portrait required
• Multi-page documents must be submitted as single PDF or TIFF files

Files exceeding these limits will be rejected. Encrypted, password-protected, or corrupted files cannot be processed. Output quality is directly proportional to input quality and may be affected by image rotation, paper condition, handwritten annotations, and resolution.

2.5 Data Extraction

The Service extracts the following data from financial documents:

• Vendor/issuer identification (name, address, tax ID)
• Recipient identification
• Document dates (issue date, due date, service date)
• Invoice/document numbers and references
• Financial amounts (net, gross, tax amounts by category)
• Currency information
• Line item details (where package supports)

2.6 Service Infrastructure

The Service operates on cloud infrastructure provided by the Company's contracted data processors. Servers are located in the European Union and/or United States. By using the Service, you acknowledge and consent to data processing by our Sub-processors as detailed in Section 12.

2.7 Support Services

The Company provides support services during the subscription term:

• Standard support: Weekdays, 9:00 AM - 5:00 PM (local time)
• Support is billed in 15-minute increments
• Remote or on-site support available (travel costs apply for on-site)
• Support for Service malfunctions on Company's side is not charged

Users must maintain current versions of the Service for support eligibility. The Company regularly releases Updates to improve functionality and address issues.

Note: Incorrectly recognized data is not considered a Service error, as 100% accuracy is not guaranteed.

3. Account Registration

To use the Service, you must register and create an Account. By registering, you agree to:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your Account information
• Maintain the security and confidentiality of your login credentials
• Accept responsibility for all activities under your Account
• Immediately notify us of any unauthorized Account access

The Company reserves the right to suspend or terminate Accounts with inaccurate, incomplete, or fraudulent information.

4. Subscription and Payment

4.1 Subscription Plans

The Company offers the following subscription options:

Standard Plans:

• Pay-as-you-go (API only): No minimum commitment; billed per processed page
• Monthly packages: Various tiers with included page allocations
• Enterprise: Custom volume commitments and pricing

User Types:

• Basic User: Core document recognition features
• Advanced User: Enhanced features and improved recognition
• Business User: Full features including integrations, API access, and priority support

Custom enterprise packages are available upon request.

4.2 Billing and Payment

Subscriptions are billed on a recurring monthly basis. The Billing Period begins upon subscription activation and aligns with calendar months thereafter.

Payment Methods:

• Direct bank transfer: Invoice issued monthly, payment due by 15th of the following month
• Credit card (via Stripe): Automatic recurring charges (Visa, MasterCard accepted)

You must provide complete and accurate billing information including company name, address, tax ID, and contact details.

Subscriptions automatically renew at the end of each Billing Period under the same terms unless cancelled or modified before renewal.

4.3 Plan Changes

• Upgrades: Effective immediately; prorated charges apply
• Downgrades: Effective at next Billing Period; no refunds for current period
• Changes can be made through the subscription management portal or by contacting support

4.4 Non-Payment

For failed payments, the Company will:

• Notify you of the failed transaction
• Attempt payment collection up to four times over 8 days
• Suspend or terminate Service access if payment remains unsuccessful

4.5 Refund Policy

Paid subscriptions are non-refundable except where required by applicable law.

4.6 Free Trial

The Company may offer free trial periods with time or volume limitations. Trial terms may be modified or discontinued at any time without notice. No payment information is required during trial; automatic billing begins only after you select a paid plan following trial expiration.

4.7 Price Changes

The Company may modify pricing at any time with 30 days' advance notice. Continued use after price changes take effect constitutes acceptance of new pricing.

5. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in compliance with these Terms. You shall not:

• Use the Service for any illegal, fraudulent, or unauthorized purpose
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt Service operation or security
• Reverse engineer, decompile, or disassemble the Service
• Copy, modify, distribute, or create derivative works of the Service
• Resell, sublicense, or transfer the Service without authorization
• Use the Service for competitive analysis or to build competing products
• Process documents containing illegal content
• Violate any third-party rights including intellectual property or privacy rights
• Exceed reasonable usage limits or abuse API access

6. Intellectual Property Rights

6.1 Company Ownership

The Company retains all rights, title, and interest in the Service, including all Intellectual Property Rights in the software, technology, design, documentation, and any improvements or modifications thereto.

Nothing in these Terms transfers any ownership rights to you. You receive only a limited, non-exclusive, non-transferable license to use the Service as provided herein.

6.2 Your Content

You retain ownership of Customer Data you upload to the Service. By uploading content, you grant the Company a limited license to process such data solely for providing the Service.

6.3 Feedback

Any suggestions, ideas, feedback, or recommendations you provide regarding the Service become the Company's property, and we may use such feedback without restriction or compensation.

6.4 Trademark Usage

You grant us permission to use your company name and logo to identify you as a customer. We grant you permission to use the Zenith name and logo to identify us as your service provider.

7. Confidentiality

Each party agrees to maintain the confidentiality of Confidential Information disclosed by the other party and to use such information only for purposes of this Agreement.

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully known before disclosure; (c) is independently developed without use of Confidential Information; or (d) is rightfully obtained from third parties.

Confidentiality obligations survive termination of these Terms for three (3) years.

8. Warranties and Disclaimers

8.1 Your Warranties

You represent and warrant that:

• You have authority to enter into these Terms
• You will use the Service in compliance with applicable laws
• Customer Data does not infringe third-party rights
• Payment information provided is accurate and authorized

8.2 Service Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

The Company disclaims all warranties including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage.

We do not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free
• Results will be accurate or reliable
• Defects will be corrected
• The Service will be available at all times or locations

8.3 Automated Processing and Artificial Intelligence

You acknowledge and agree that the Service employs automated and artificial intelligence processes in the capture, recognition, and classification of data (e.g., document recognition, automatic categorisation, suggested accounting entries), and that such processes may produce errors. You undertake to review and confirm the results of such processing before using them in any accounting, tax, or payment process.

The Company shall not be liable for any accounting, tax, payment, or other consequences arising from the use of results of automated processing that have not been reviewed and confirmed by you.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, goodwill, or other intangible losses, regardless of the legal theory and whether or not the Company was advised of the possibility of such damages.

The Company's total aggregate liability under these Terms shall not exceed the total subscription fees paid by you in the twelve (12) months preceding the claim.

The Company is not liable for damages resulting from:

• Force majeure events
• Changes in applicable law or regulatory requirements
• Third-party actions or omissions
• Your failure to maintain adequate backups
• Inaccurate data recognition (which is not considered a Service defect)

10. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, affiliates, successors, and assigns from any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your breach of these Terms
• Your use of the Service
• Your violation of any third-party rights
• Customer Data you upload to the Service

11. Term and Termination

11.1 Term

These Terms commence upon Account creation and continue until terminated by either party.

11.2 Termination by You

You may cancel your subscription at any time through the subscription management portal or by contacting info@zenith-books.com. Cancellation takes effect at the end of the current Billing Period.

11.3 Termination by Company

The Company may suspend or terminate your access immediately if you:

• Breach these Terms
• Fail to pay fees when due
• Engage in fraudulent or illegal activities
• Pose a security risk to the Service or other users

11.4 Effect of Termination

Upon termination:

• Your right to access the Service immediately ceases
• You remain responsible for all fees incurred through termination
• Customer Data may be deleted after a reasonable retention period
• Provisions that by nature should survive will remain in effect

Surviving provisions include: Sections 6-10, 12, and 14-16.

12. Sub-processors

By using the Service, you authorize the Company to engage Sub-processors to process data on your behalf. Current Sub-processors include:

• Anthropic — AI functionality and natural language processing
• OpenAI — AI functionality and natural language processing
• Amazon Web Services (AWS) — Infrastructure hosting
• Google Cloud Platform — Data processing and storage
• GoCardless — PSD2 bank connection
• Vercel — Hosting services
• Stripe — Payment processing

All Sub-processors are bound by data protection agreements compliant with applicable laws.

13. Third-Party Services

The Service may integrate with third-party services (accounting software, payment processors, cloud storage). Your use of third-party services is subject to their respective terms and policies.

The Company is not responsible for third-party service availability, accuracy, or performance. We make no warranties regarding third-party services and are not liable for damages arising from your use thereof.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of Slovenia, without regard to conflict of law principles.

Any disputes shall first be addressed through good faith negotiation. If negotiation fails, disputes shall be resolved by the courts of Ljubljana, Slovenia, which shall have exclusive jurisdiction.

You agree to waive any right to participate in class action lawsuits or class-wide arbitration.

15. Modifications to Terms

The Company reserves the right to modify these Terms at any time. Material changes will be communicated via email or through the Service at least 30 days before taking effect.

Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms. If you disagree with changes, you must discontinue use and cancel your subscription.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy and any order forms, constitute the entire agreement between you and the Company regarding the Service.

16.2 Severability

If any provision is found unenforceable, the remaining provisions remain in full force and effect.

16.3 Waiver

Failure to enforce any right or provision does not constitute a waiver of such right or provision.

16.4 Assignment

You may not assign these Terms without our written consent. The Company may assign these Terms to any successor in interest.

16.5 Notices

Legal notices must be sent via email to the addresses on file or via certified mail to the Company's registered address.

16.6 No Partnership

Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between the parties.

17. Contact Information

For questions about these Terms, please contact us:

Zenith

Support: info@zenith-books.com

Website: www.zenith-books.com